FAQ

Frequently Asked Questions

Last updated: October 29, 2026

Orders and Shipping

Orders are processed within 1 business day. US delivery is estimated at 3–5 business days after dispatch. Standard US shipping is free. Tracking is emailed when available.

Trading Card Returns

Returns are not accepted for trading card game products, opened or unopened, to maintain inventory integrity. This does not exclude legally protected remedies for damaged, defective, or incorrect items.

30-Day Returns for Other Items

Eligible non-TCG merchandise may be returned within 30 days of delivery, subject to the full Return & Refund Policy.

Refund Timeframe

Approved refunds are issued to the original payment method within 5–10 business days. Banks or payment providers may need additional time.

Damaged or Incorrect Orders

Email contact@deckoryx.shop promptly with your order number and photos if available, ideally within 48 hours of delivery. Reporting after 48 hours does not automatically remove rights under applicable law.