Refund policy

Return & Refund Policy

Last updated: October 29, 2026

At DECKORYX, we want customers to shop with confidence. This policy explains our 30-day return period for eligible merchandise and our policy for trading card game products.

Returns — 30 Days for Eligible Non-TCG Merchandise

You may request a return of an eligible non-trading-card product within 30 days of receiving your order, including an item that has been opened or normally used, provided that:

The return request is made within 30 days of delivery.
The item has not been intentionally damaged, excessively misused, or altered beyond normal use.
You include available original accessories, manuals, components, and packaging whenever possible.
You provide proof of purchase, such as an order confirmation or receipt.
You contact us for authorization and return instructions before shipping the product.

No Returns for Trading Card Games

No, returns are not accepted for trading card games in order to maintain inventory integrity.

This applies to trading card game products, including booster boxes, booster cases, booster packs, decks, individual cards, and other TCG products, whether opened or unopened. The 30-day change-of-mind return period does not apply to those products.

If a TCG order arrives damaged, defective, or incorrect, please contact us using the process below. We will provide an appropriate remedy, such as a replacement or refund where required or appropriate. This policy does not exclude rights that cannot legally be waived.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact contact@deckoryx.shop as soon as possible, preferably within 48 hours of delivery, with your order number and photos when possible.

Where appropriate, we will arrange a replacement, exchange, or refund. Contacting us after 48 hours does not automatically remove any rights you may have under applicable law.

Return Shipping

For eligible non-TCG returns, DECKORYX covers standard return shipping costs. If you receive a defective, damaged, or incorrect item, we cover return shipping when we ask you to send it back.

Please contact us first for return instructions. Do not mail items to our business address unless we specifically confirm that it is the correct return destination.

Refunds

For eligible returns, we process refunds after we receive and inspect the returned item. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or payment provider may require additional time to post the refund.

For damaged, defective, or incorrect trading card game orders, a refund or replacement may be offered without a standard return, depending on the circumstances.

Exchanges

We arrange exchanges or replacements for damaged, defective, or incorrect items when appropriate and subject to availability. Standard change-of-mind exchanges are not offered for trading card game products.

Order Cancellation

Orders may be cancelled before dispatch. Once an order has shipped, the applicable terms in this policy apply. Contact us promptly to request a cancellation.